>East Rock specializes in making quality leather footwear using top-notch leather technology for the modern and urban professional.
2. Do you ship outside the Philippines?
>Unfortunately, we only ship orders in the Philippines. You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead.
3. Where are the store locations of East Rock?
- East Rock Ayala Malls Vertis North
- East Rock Ayala Malls Feliz
4. How is the order shipped?
> All orders will be shipped through our partner, PAYO. PAYO is our COD gateway partner that is linked with reputable logistics providers that enables a wide COD coverage in the Philippines.
> It will take an average of 2-3 working days for Metro Manila and 5-8 working days for provinces.
5. How much is the shipping cost?
> There is free shipping available for all orders with minimum purchase of Php1899
> There is a fixed shipping cost of Php100 for all orders with cart purchase of Php1898 and below.
6. What are the different payment options and refund?
> Cash on Delivery (COD)
> BDO Bank Deposit - CHG GLOBAL Inc with acct no. 001600143537 and send your proof of payment to firstname.lastname@example.org
> Paypal- for credit card users, search for the email email@example.com to transfer your payment For guidelines, https://youtu.be/t2xZK6ifQsM
> All refunds will be via bank deposit. Our customer support will be in communication with you throughout the process.
7. What is your exchange and return policy?
> Your item is eligible for a free return or exchange if it meets the following conditions:
a. Within 30 days of receipt
b. Invoice available
c. Original condition & tags intact
d. Original packaging
> Should you wish to return your item, please send an email to firstname.lastname@example.org stating your reason for returning along with the proof that your item is eligible.
> Customer Service will assist and coordinate with you the fastest way to return your item.