1. Who is East Rock? 

>East Rock specializes in making quality leather footwear using top-notch leather technology for the modern and urban professional.

2. Do you ship outside the Philippines?

>Unfortunately, we only ship orders in the Philippines. You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead. 

3. Where are the store locations of East Rock? 

  1. East Rock Ayala Malls Vertis North
  2. East Rock Ayala Malls Feliz

4. How is the order shipped? 

> All orders will be shipped through our partner, PAYO. PAYO is our COD gateway partner that is linked with reputable logistics providers that enables a wide COD coverage in the Philippines.

> It will take an average of 2-3 working days for Metro Manila and 5-8 working days for provinces.

5. How much is the shipping cost? 

> There is free shipping available for all orders with minimum purchase of Php1899

> There is a fixed shipping cost of Php100 for all orders with cart purchase of Php1898 and below. 

6. What are the different payment options and refund? 

> Cash on Delivery (COD)

> BDO Bank Deposit - CHG GLOBAL Inc with acct no. 001600143537 and send your proof of payment to eastrockcares@chgglobal.com.ph

> Paypal- for credit card users, search for the email eastrockcares@chgglobal.com.ph to transfer your payment For guidelines, https://youtu.be/t2xZK6ifQsM


> All refunds will be via bank deposit. Our customer support will be in communication with you throughout the process.

7. What is your exchange and return policy? 

> Your item is eligible for a free return or exchange if it meets the following conditions:

a. Within 30 days of receipt

b. Invoice available

c. Original condition & tags intact

d. Original packaging

> Should you wish to return your item, please send an email to eastrockcares@chgglobal.com.ph stating your reason for returning along with the proof that your item is eligible.
> Customer Service will assist and coordinate with you the fastest way to return your item.